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No notification on home and Nest hub units when doorbell is activated

Rinapigen
Community Member

We have a Nest doorbell with battery. It does not give us a notification on our Home and Nest Hub units when someone rings the doorbell.

It USED to do this!! We would hear the "Ding dong sound" and it would say "There is someone at the door" and we could interact via the Nest Hub. Now we only get a notification on our phones and when we are home we do not have the phone on us at all times. This is highly frustrating - especially since It has worked a short while ago.

How do I get it to work again??

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Rinapigen 

If you have "Visitor announcements" turned on for your Google Nest Doorbell (Battery) in the Google Home app, you should get visitor announcements on your Nest Hubs and other Nest speakers.

Rinapigen
Community Member

@MplsCustomer Thank you for the reply. I agree - I would expect that to work, but I have activated "Visitor announcements" and nothing happens. I have even tried to remove the doorbell from Home and reconnect it, but it still does not work. The doorbell only rings outside and sends a notification to my phone.

Above the "Visitor announcements in the Home app it says: "Electronic audio devices do not work with your doorbell when running on battery power" - but it HAS worked (and besides it makes NO sense that a doorbell cannot ring??).

I do not know what to try next to make it work again - *sigh*

@Brador @MelbaDT 

On the new battery doorbell, for "Visitor announcements", what does "Electronic audio devices do not work with your doorbell when running on battery power" mean?

A customer on another thread (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-doorbell-BATTERY-audible-chime/m-p...) says their Google Home app says "electronic chimes won’t work with your doorbell when it’s using battery power”.

Has Google Nest disabled "Visitor announcements" when the battery doorbell is running on battery power?

Jake
Community Specialist
Community Specialist

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake