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No reset button

ejwpj
Community Member

I've reviewed previous discussions on this, and can't find a good answer!

I have used my Nest camera for years without significant problems.  But I just changed routers (to Google) and now can't connect the camera.   There is NO reset button on my camera.  

I did connect the camera to by MacBook Pro without success.

Suggestions?

13 REPLIES 13

David_K
Platinum Product Expert
Platinum Product Expert

To troubleshoot connectivity issues, try these steps:
Troubleshoot offline Nest camera or doorbell - Google Nest Help

ejwpj
Community Member

I have pressed this area with a paper clip, but the blue blinking light continues to blink at the same rate.  I suspect it is not working!

David_K
Platinum Product Expert
Platinum Product Expert

To clarify, what model of camera do you have?

Technical specs for Nest cameras and doorbells - Google Nest Help

ejwpj
Community Member

Herewith - 0K48K3

There is also another number over the QR - 18B43069ADE8

Many thanks

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Thank you for your help here, @David_K

 

Please let us know if you have any further questions or concerns. 

 

Best regards, 

Brad

David_K
Platinum Product Expert
Platinum Product Expert

That doesn't help me know which model of camera you have I'm afraid. If you take a look at the help article I linked, it has photos and specs of the devices? Or, maybe you can find the order in your Google Store history, or an email confirmation or receipt from a retailer?

ejwpj
Community Member

I bought it on 07Jul17!  The description is 

Google Nest Cam Outdoor - 1st Generation - Weatherproof Camera - Surveillance Camera with Night Vision - Control with Your Phone

Hopefully that helps?  Thanks 

David_K
Platinum Product Expert
Platinum Product Expert

It does indeed! 

If you get a new router or modem, the first way to resolve this for that model of camera is to set your new Wifi network name and password to the same values used on your old router/or modem. That is going to be your easiest and fastest way to resolve this, and you can easily do that using the Google Home app.

Usually, or in situations where you can't set the Wifi network values to the same as the old ones, you need to remove the camera from the Google Nest app whilst it is still connected to old Wi-Fi network, then do a factory reset, and then redo setup with your new Wifi network.

If you haven't done that first step, for that particular camera model, you will experience setup issues using a new Wifi network, and will most likely see errors such as "connected to another account".

If you're in that situation, @Brad and the Google Nest support team may be able to open a support case for you to resolve that another way by collecting more details from you.

ejwpj
Community Member

Thank you - all very helpful!

Unfortunately, I was not able to remove it from the old system.  Despite being in the western suburbs of Chicago, our illustrious electric company frequently experiences outages.  That in turn shuts down my wifi, and I have to jump through all sorts of hoops to reconnect.

Meantime, the wifi signal at my camera tends to be weak, and I thought I would get a new Google router and point to enhance the network.

And, so I have been trying to reset my camera, etc. while this move is going on - without success!

And, so if Brad would like to pick this up from here - please feel free!

Thanks again, David

Brad
Community Specialist
Community Specialist

Hi there,

 

Thank you again for all of your amazing help, @David_K

I would love to help you get this figured out @ejwpj. Please fill out this form, and a higher tier of support will reach out to you with next steps. 

 

Best regards,

Brad

ejwpj
Community Member

FYI - I got it to work again!  The difference this time was that I held my iPhone close to the camera while attempting the wifi connection - and I had not done that in the past.  I kept bringing my iPhone closer to the router!  Duh!  Thanks again for your help and assistance!

janthadeus
Community Specialist
Community Specialist

Hey ejwpj,

 

Awesome! You did a great job of connecting your camera to your Wi-Fi network. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks for the help, davidking and Brad.

 

Best,

JT

ejwpj
Community Member

FYI - I got it to work again!  The difference this time was that I held my iPhone close to the camera while attempting the wifi connection - and I had not done that in the past.  I kept bringing my iPhone closer to the router!  Duh!  Thanks again for your help and assistance!