I've reviewed previous discussions on this, and can't find a good answer!
I have used my Nest camera for years without significant problems. But I just changed routers (to Google) and now can't connect the camera. There is NO reset button on my camera.
I did connect the camera to by MacBook Pro without success.
That doesn't help me know which model of camera you have I'm afraid. If you take a look at the help article I linked, it has photos and specs of the devices? Or, maybe you can find the order in your Google Store history, or an email confirmation or receipt from a retailer?
It does indeed!
If you get a new router or modem, the first way to resolve this for that model of camera is to set your new Wifi network name and password to the same values used on your old router/or modem. That is going to be your easiest and fastest way to resolve this, and you can easily do that using the Google Home app.
Usually, or in situations where you can't set the Wifi network values to the same as the old ones, you need to remove the camera from the Google Nest app whilst it is still connected to old Wi-Fi network, then do a factory reset, and then redo setup with your new Wifi network.
If you haven't done that first step, for that particular camera model, you will experience setup issues using a new Wifi network, and will most likely see errors such as "connected to another account".
If you're in that situation, @Brad and the Google Nest support team may be able to open a support case for you to resolve that another way by collecting more details from you.
Thank you - all very helpful!
Unfortunately, I was not able to remove it from the old system. Despite being in the western suburbs of Chicago, our illustrious electric company frequently experiences outages. That in turn shuts down my wifi, and I have to jump through all sorts of hoops to reconnect.
Meantime, the wifi signal at my camera tends to be weak, and I thought I would get a new Google router and point to enhance the network.
And, so I have been trying to reset my camera, etc. while this move is going on - without success!
And, so if Brad would like to pick this up from here - please feel free!
Thanks again, David
Awesome! You did a great job of connecting your camera to your Wi-Fi network. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Thanks for the help, davidking and Brad.