No sound/audio when downloading clip to device for Nest cam indoor 2nd gen wired

[Fredbo]

Hi,

The longer video clips that are recorded in the google home app, have audio in the app history (also live streaming has audio), but when saving/downloading the clip to library the audio dissapears.

What is there to do about this issue? Bug?

Kind regards,

F

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad