No unfamiliar faces detected anymore

[Lepietz]

After installing 2 Nest cams most events under Activity had unfamiliar faces in them that I could assign manually to an actual person. Then after assigning 5 people in the events of the first couple of hours I don't get any unfamiliar face event anymore. Only those 5 continue to be recognized. New people even when staring directly and straight into the camera are just marked as person, not unfamiliar face anymore. So I cannot assign them anymore and the filter for unfamiliar faces became useless.

The settings for both cameras for face recognition are turned on. So this is not it. I'm on day 3 or 4 of my 30 day trial of Nest Aware. The face recognition just stopped working.

Please help. Thank you!

[EmersonB]

Hi Lepietz,

Thanks for reaching out here in the Community. We understand your concern and we wanted to help you with this. Try turning off and on your familiar face detection settings. Also, restart your Nest Cameras, Google Home app and Wi-Fi router to refresh their connections to the Nest server.

Give these steps a try:

• Position your camera so it can see faces easily. Familiar face detection works best when the subject is directly approaching the camera.
• Place your camera roughly 6-8ft (183-244cm) above ground and place your doorbell about 4ft (122cm) above ground.
• Place the camera where people would naturally walk towards it, such as facing a path or down a driveway. 
• For best results, the camera should be placed within 10ft of where people will walk towards it.
• Check the lighting around your camera. Check your camera’s view at different times during the day to make sure that there’s no glare from the sun or other light sources.
• Review your familiar faces library on a regular basis during the first few weeks, especially after you add a new person. Promptly fix any face recognition mistakes.

To learn more, you may visit our public article about "Troubleshoot familiar face detection".

Regards,

Emerson