12-13-2023 07:09 AM - edited 12-13-2023 08:22 AM
After installing 2 Nest cams most events under Activity had unfamiliar faces in them that I could assign manually to an actual person. Then after assigning 5 people in the events of the first couple of hours I don't get any unfamiliar face event anymore. Only those 5 continue to be recognized. New people even when staring directly and straight into the camera are just marked as person, not unfamiliar face anymore. So I cannot assign them anymore and the filter for unfamiliar faces became useless.
The settings for both cameras for face recognition are turned on. So this is not it. I'm on day 3 or 4 of my 30 day trial of Nest Aware. The face recognition just stopped working.
Please help. Thank you!
12-15-2023 02:39 PM
Hi Lepietz,
Thanks for reaching out here in the Community. We understand your concern and we wanted to help you with this. Try turning off and on your familiar face detection settings. Also, restart your Nest Cameras, Google Home app and Wi-Fi router to refresh their connections to the Nest server.
Give these steps a try:
To learn more, you may visit our public article about "Troubleshoot familiar face detection".
Regards,
Emerson