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[Tuff3222]

My nest aware only shows stills 

[Brad]

Hi there, Tuff3222.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would love to look into this issue for you. I can imagine it's been quite frustrating for you to handle. When you state that your footage only shows stills, are you seeing any other clips? It sounds like you do not have a Nest Aware subscription if you are only seeing still photos. There should be footage if you have a subscription. Learn more here on how to subscribe. Please let me know if you need further assistance.

Best Regards,

Brad.

[Tuff3222]

I have a subscription and I got an email that 6 dollars will be taken on September 20th for this month. So if someone doesn’t contact me soon on the issue that I’m having, I’m going to cancel the subscription for service I’m not getting anyway. 

[GarrettDS]

Hey there Tuff3222, 

Sorry to hear about the frustrations you're still having. Were you able to view Brad's response above? 

Please let us know if you have any further questions or concerns as we will be locking this thread in 24 hours. 

Best regards, 

Garrett DS

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS