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Not getting video notification

frankiedavis50
Community Member

Hi, looking for help as I can't seem to get it working. I have a nest doorbell, Android phone with Google home app installed, nest hub and home speaker. 

When someone rings the doorbell I get a notification on my phone in text and I then select notification and it redirects me to home app.

I have seen examples of this working so on the actual notification there is an image preview without opening the app.

I also want this automatic live feed to go to the nest hub, at present it just gets the text notification with no video.

 

Hope that is understandable. 

Thanks in advance 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

aatienza
Community Specialist
Community Specialist

Hey frankiedavis50,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie