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Not working proper

Js1853
Community Member

I’ve had my camera for a long time they used to work great but now I can’t go back any further than a few hours, and it gives me know video at all only pictures

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Js1853 

That's what would happen if your Nest Aware subscription expired.

This Help page lists what you get with and without a subscription for each camera and doorbell:

https://support.google.com/googlenest/answer/9681538

You can check your Nest Aware subscription here:

https://store.google.com/subscriptions

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 

 

I appreciate your help, @MplsCustomer.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Js1853,

 

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

hey Js1853,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

 

Regards,

Jenelyn