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Notification Cool Down Period Issue Unacceptable - Outdoor camera & Nest Doorbell

Tiger90
Community Member

The Nest Outdoor Camera notification time can be improved by using the hardwire option and reducing battery-saving features. However, the cool-off period is absolutely unacceptable. Notifications will not fire until 5-10 consecutive minutes have passed since the last notification. In addition, packages can be stolen during the cool-off.  Also, the purpose of a smart camera/doorbell is to notify you, IN REAL TIME, of events occurring outside/inside your home. 

There have been multiple threads in this community and web on this topic, without any acknowledgment from Google. Will this issue be resolved? If not, I'll have to return the complete Nest bundle and purchase the Ring + Alexa setup. Most of my home is powered by Google, but this is a deal-breaker for Google Home as home security and notification times are essential. 

I prefer to get confirmation of a fix and keep the Nest set up as it would let me keep my remaining smart home set up (Thermostat, Sony Google TV, Smart lock, Google Hub, Google Mini, Smart Plugs, etc.)

 

7 REPLIES 7

Gefremidis
Community Member

I same the same problem and i don't think Google cares about correcting this issue. Becasue of this, I'm moving away from the Nest family to the Ring cameras. I used Ring in the past and i know i get notifcations in about 2 or 3 seconds. Cool off for Ring is about 5 seconds.

Mcq
Community Member

I just got the Nest Doorbell and am very disappointed in the lack of consistent updates. Hopefully they fix the issue soon, but it sounds like an ongoing problem. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Gefremidis
Community Member

Has the cool off period been addressed? 

Brad
Community Specialist
Community Specialist

@Gefremidis

 

If you are experiencing it still, than no it hasn't been addressed. As far as I am ware it's an ongoing issue. No ETA to provide.

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.