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Notification GIF on smartwatch

Gefremidis
Community Member

I now have the New Nest doorbell and outside cam battery . With the older Nest cameras, i recieved a GIF or screenshot at what cause the notification, but now all i get was a message that says check your phone which sucks. Makes me rethink what Google is doing. I step forward, 3 steps back. I hope someone is working on this.

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far?

  • Have you tried to restart your device?

Please let me know if you need further assistance. 

Best Regards,

Brad

Gefremidis
Community Member

I still have the same issue and i know others as well. Ring doesn't have this problem so i know it's not the watch, it's the software.

Brad
Community Specialist
Community Specialist

Hi there,

 

I totally understand how frustrating this must be for any of our Smartwatch users. I am afraid at this time, I do not have an answer to give. There is no such option to update, remove or change the gif. 

 

Best Regards,

Brad.