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Notification on family/household members only working on owner account phune

Mr2Fun
Community Member

Hi.

I just installed nest doorbell version 2 wired.

Everything went smoothly and i get notifications on my phone everytime the doorbell rings. How ever we are 4 people with all Android phones. And it is only my phone that gets notifications from the nets app when the bell i ring.

All 4 devices can see the device in both the nest app and on Google home. They can see the events in the history and live stream the camera. They can even talk to the person there and hear back. The only thing they are missing are the activity notifications.

All settings have been validated to be identical to mine. The only other thing is that my phone Isa Sony the rest er Samsung. Models s20 and s23ultra. 

Does any one know why the family members er not getting notifications?

4 REPLIES 4

Mr2Fun
Community Member

Added info.

I have tried to add my account to one of the other phones and login to nest with it. Still no notifications on the other phone 

Only the phone used to setup the doorbell recieved the notifications 

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad