Notifications

[baseballfant83]

Hello

Anyone else having issues with camera notifications . Starting yesterday I’ve stopped getting camera alerts . Nothing has changed on my end all my notifications show on but not getting ? Thanks 

[GKKG]

Real-time alerts has been broken on the Android Nest app for 3 months now for my Nest Hello and 1st gen indoor camera. Typical zero response/support from Google on the issue.

[EmersonB]

Hi everyone,

@baseballfant83 and @GKKG, thanks for reaching out here in the Community. Try reinstalling your Nest app or Google Home app. You may also restart your Nest Camera, Nest Doorbell and Wifi router. Let us know how it goes.
 
I appreciate the help, Juni and MplsCustomer.

Best,
Emerson

[GKKG]

Reinstalling the Nest app does not help. Restarting the cameras and router also does not help.

That being said, as I mentioned in another thread, email alerts are being pushed out and iPad Nest app alerts are being received in real-time for me, so my guess is someone misconfigured Doze/App Standby for the Android Nest app on the server side.

[Lance_L]

Hi folks,

I'm sorry for the delay and to hear you're having trouble with this. I appreciate your reports here in the Community.

If you haven’t done so already, follow the troubleshooting steps below (try to trigger a notification to test after each step):

• Connect the mobile device to another Wi-Fi or cellular network.
• Sign in to your account on another mobile device.
• Connect the Nest cameras to a different network.

More information here: Nest notifications not working.

Keep me posted.

Thanks for chiming in, Emerson.

Cheers,

Lance

[EmersonB]

Hey folks

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate your response, Lance.
  
Best,
Emerson

[Lance_L]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community, and we’ll be happy to help.

Cheers,

Lance