Offline issue

[WM5]

Need help I’ve been offline and have WiFi access, can someone assist

[aatienza]

Hey WM5,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you tell us the exact message you're getting? What Nest device do you have? Is this your first time setting it up? How far is your device from your Wi-Fi router? Also, have you tried any troubleshooting steps to fix this?

You can follow these article to Troubleshoot offline Nest camera or doorbell. 

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie