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Older nest footage

jaguarryankelly
Community Member

I am in need of video footage from 5 months ago. I have a subscription that goes back 60 days on recordings.

This is for a crime that was committed in my shop.

Is there way, for a fee or not, to obtain footage from 5 months ago? Would having courts documents help aid in the severity of the situation?

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@jaguarryankelly

On the page below, Google Nest says "All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."

https://support.google.com/googlenest/answer/9681538?hl=en

I think it would be improper and perhaps illegal for Google Nest to retain our video history for longer than we have authorized them to in our subscriptions.

View Recommended Answer in original post

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@jaguarryankelly

On the page below, Google Nest says "All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."

https://support.google.com/googlenest/answer/9681538?hl=en

I think it would be improper and perhaps illegal for Google Nest to retain our video history for longer than we have authorized them to in our subscriptions.

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry to hear about your shop being broken into, I am sure that has been a really tough situation. @MplsCustomer is correct, that footage no longer exists if you cannot currently view it in the app. Please let me know if you need further assistance.

 

Best regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,
Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie