I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.
We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started.
Please let me know if you need any further assistance!
I do not fully process your requests. I only submit your request for a Replacement, I do not process the actual request al the way through. Please continue to wait for support to finish your request for you.