Out Door Nest Cam

[RizzleKicks]

Hi There , I have a query regarding my Nest Cam Outdoor , camera is about 4 years old and from day once it will record all the time & I have had this issue pretty much from the beginning , will try to explain. 

I have a parcel arrive to the door , courier arrives and leaves , nothing showing in the events , I have to physically scroll through the recording to see when he dropped of parcel etc , now I have it set to catch the front of the garden.

No help from Nest at all , anyone else have this issue and if so how was it rectified ?

Seriously thinking of ditching the Nest cam and going with Arlo 

[MplsCustomer]

@RizzleKicks 

We have on occasion seen events that were not flagged as "events" on our Google Nest Outdoor Cameras. My guess is that it's a glitch on the Nest servers that causes this. Fortunately, on our older Google Nest cameras, we can still manually create a clip of such an event; that's not possible on the newer Google Nest cameras released starting in 2021.

[janthadeus]

Hi folks,

MplsCustomer, I appreciate your help.

RizzleKicks, I can understand where you're coming from as your Nest Cam Outdoor missed to detect/record a person or motion. Let's get this sorted — help me with these questions:

• Do you have an active Nest Aware subscription?
• Did you receive any notifications in the past?
• Were there any changes to your Wi-Fi network?
• Do you use email or push notifications?
• Has the camera been moved recently?
• Are there any Activity Zones set up for your camera?

Looking forward for your response.

Thanks,

JT

[janthadeus]

Hi folks,

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Regards,

JT

[janthadeus]

Hi folks!

It's me again, checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT