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Outdoor Battery Camera

Smudger67
Community Member

‎03-10-2025 11:54 AM - edited ‎03-10-2025 02:21 PM

Outdoor battery camera mounted on magnetic mount then later I purchased the power cable and connected  to camera.

It's not keeping the camera charged or recording events even though the product details say with a weatherproof cable there is no charging needed

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MplsCustomer
Bronze
Bronze

‎03-10-2025 04:10 PM

@Smudger67 

We've had a battery cable plugged in with the optional 10-meter power cable since we purchased it in Sept. 2021 and it's been "Live" and online ever since, with no battery charging needed.

However, in the past I've seen a few posts in this forum from other customers in this forum who purchased the optional power cable sometime after first installing their camera, and they found they had to remove their camera from the Google Home app, perform a factory reset, and then reinstall the camera in order to keep their camera charged.

If things are working correctly, when you go to Settings | Battery, it should say "Plugged in" with an infinity symbol.

It's almost as though there is some sort of a hidden setting that only gets set at the time of install, and indicates whether the camera is running on battery power or is plugged in.

Also, the power cable needs to be seated firmly in the bottom of the camera, and feeding towards the FRONT of the camera.

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AndersC
Community Specialist
Community Specialist

‎03-13-2025 12:11 PM - edited ‎03-13-2025 12:16 PM

Hi @Smudger67,

 

Thank you for posting in the community. I'm sorry to hear you're experiencing some battery inconveniences with your Nest Cam (battery) device. I'm happy to assist you.

To determine the reason for this inconvenience, please provide the information requested below:

  • What is the LED status of your camera?
  • Did you start experiencing this before you purchased the power cable for your camera?
  • Are you able to check the camera feed?
  • Did you receive any notification from the Google Home app?
  • Did you notice or experience any power outages recently?

In the meantime, I recommend you visit the article "Troubleshoot low-battery issues for Nest cameras and doorbells."

@MplsCustomer, thank you for your tip. This information will be helpful in troubleshooting these types of inconveniences.

Please keep me posted. I'll be waiting for your response.

 

Regards,

Anders

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