Outdoor Camera Cord Water Corrosion

[skamali]

Hi,

I have the Nest camera with the outdoor cord. I live in Los Angeles where it is hot, dry, and hardly ever rains. Yet for some reason, my outdoor camera stopped working and when I investigated why, I found that both the USB end and the housing for it have water corrosion. 

 

Why? Can someone please tell me how I can get a replacement without having to buy a new one because I do not think I should have to pay for another one when the product does not work as advertised. Thank you. 

[Brad]

Hey there,

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.