04-25-2022 12:37 PM
I need mounting accessories (magnet and wall plate) for two outdoor cameras so that I can mount at a new house. Am I able to purchase these as replacement parts?
04-25-2022 12:57 PM
Hi there, @tjwjr14!
If you are still within your Warranty period, then please fill out this Support form so that support can collect some additional information from you. If you are outside of your warranty period, then I am afraid we would not be able to provide a replacement.
04-28-2022 06:25 AM
There is no support for accessories out of warranty. Considerable let down, and second time I've had a bad experience with unaccommodating Google support.
04-28-2022 09:20 AM
I apologize for the inconvenience! Yeah unfortunately with it being out of warranty, there is nothing we can do for you here in the forums.
04-28-2022 11:37 AM
Yeah that part was pretty clear already, it's the whole point of the inadequate support complaint.
05-11-2022 08:53 AM
I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.
If you need anything else, please let me know.
05-19-2022 10:11 AM
Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!