Thank you for your time Rusell.
What model of Nest camera do you have? Under tech details, it just says nest cam outdoor, software 223-610050
Please view this article: Technical specs for Nest cameras and doorbells - Google Nest Help Thanks, I've been here a bunch lol.
Do other devices experience slow internet speeds? No, we never had an issue with connectivity (like none) with our indoor stairwell, nest doorbell or our nest outdoor until recently. The outdoor started showing intermittent connection loss and over time, it grew to the point it is off 90% of the time over a 24hr period. I have 24/7 subscription, so I know everytime it goes out. Oddly, I tend to see a pattern where it happens more frequently between 12am-4am(ish), but it still stays out during the day too.
What other troubleshooting steps have you done so far?
Obviously turned both the camera and router off/on again. Reset the modem multiple times. Unpaired/paired camera to router network multiple times. When I move the camera off the mount, just outside my backdoor, two feet onto our backporch, it seems to start working again. If it worked fine in this location for at least 2 years, why does it now? No new electronics or devices added to network and no major obstructions have been added. Pretty much, nothing changed on my end.
What Wi-Fi frequency band do you have (2.4 GHz or 5 GHz)? I have the new Xfinity gateway, which is dual-band or has both. In checking my router settings, the cameras connect to the correct band Nest recommends.
How many Nest cameras do you have for each home structure? I have 3. 1 inside on a stairwell, 1 front doorbell, and 1 backyard outdoor. We have had these all the same duration, not one after another.
