Outdoor Camera

[pstone]

Hello - 

I tried to set up the outdoor camera using the QR code but the set up got stuck once I entered the serial number.  Once I enter the last four digits of the serial number the screen went black.  I downloaded the google home app and tried going through the same steps - and got the same results. 

1. Is the camera defective?

2. Am I missing a step?  

3.  Is there anyone in tech that I can talk with to help me with the set up?  

4.  Is there an actual telephone number, chat, or any real time person who can give me instructions on setting up the camera? 

Princina

[MplsCustomer]

@pstone 

To get support, you need to start with this link. Depending on your location and the time of day, you may get choices for what kind of contact you want:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,
 

Checking in — did you get a chance to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need more help.
 

I appreciate your help, MplsCustomer.
 

Thanks,

JT

[janthadeus]

Hi pstone,

Checking back in should you still have further questions here. Let us know by replying to this thread.
 

Regards,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT