I have a Nest indoor/outdoor cam and it will not record events and send notifications on battery. I decided to try the plug on stand and it works as expected - events are logged and notifications sent. As soon as I unplug it, events and notifications stop. Battery is at 99% and all cfg settings are correct. Anyone else have this issue? How was it resolved?
We have one of the new Google Nest Cameras (Battery). We have it plugged in all the time with the optional power cable and it streams 24/7 and picks up events and sends notifications. I've seen many posts in this forum where customers have trouble when these cameras are running on battery power because they are in "Idle" mode and apparently do not wake up in time to detect events.
That's exactly how mine is configured, with the same results. That sure makes the stand alone battery version useless!
I tried making these configuration changes suggested by Customer Care but the camera is dead to the world when on battery. If I had a battery powered installation, the camera would be o its way back to Google!
Thanks for reaching out to the Google Nest Customer Care Team.
Given the responses you received from the "Google Nest Customer Care Team", it seems that the Google Nest Camera (Battery) is rather useless if it is not plugged in. It would seem, then, that the optional power cable should not be "optional" but required and included with the camera.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.