Outdoor camera power adapter went bad

[ChrisB_82]

The power went out at my house today. When it came back on, my two outdoor cameras did not return on. All my other cameras did. I tried the plug. It does have electricity going to it. I unplugged the USB from the power adapter. Once I did that, it was unable to put it back in. Almost like that power adapter piece broke. Exact same thing on both cameras. They are right about a year old, but were only installed about 8 months ago. The cameras are actually indoors, so it has nothing to do with the elements. The power cord just went bad. I can take a USB plug, and plug it straight in to the wall, and the camera powers up. So it is only the power adapter. How do I file the warranty and get the cord replaced? 

[Brad]

Hi there,

I am sorry to hear that you have ran into this issue with your Outdoor Cam power adapter! I would love to submit a Replacement request for you, but I need some clarification first. 

• Which Nest Cam are we replacing the Power Adapter for? (Need specific Camera model)

Please let me know if you need further assistance!

Best Regards,

Brad.

[ChrisB_82]

I will attach a copy of the sn, and a pic of the box. If you need more, let me know. Images  of items.  I created a link, since the pictures are too large. https://photos.app.goo.gl/denLU1xLdavfbCxYA 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. I am sorry for the delayed response I just wanted to make sure that you know I would still be more than happy to assist you the best I can with this issue. Please let me know!

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.