Outdoor camera reconnect

[Jco]

outdoor camera was removed from my network. How do I add it back to the network without the QR code. It asks for the setup code but everytime I put the 6 digit code that says setup it says it’s the wrong code

[Gopher]

I think I have similar problem & can‘t find a customer support phone number.  I have 3 outdoor nest battery cameras that were all connected & working fine.  1 of them is now not connected @ I can’t resolve.

same problem with my 2 nest thermostats.  1 is connected & the other days offline in my Home app.  The thermostat says that it is connected to my Wi-Fi, but not to Google Home app.

[MplsCustomer]

@Jco 

What are the circumstances of how your "outdoor camera was removed from my network"?

Is there a zero or the letter "O" in your 6-character Setup Code that might be getting confused with each other?

If you have the older Google Nest Outdoor Camera, are you trying to reinstall it in the Google Nest app?

If you have the newer Google Nest Cam Battery (indoor, outdoor), are you trying to reinstall it in the Google Home app?

[Gopher]

After 2 hours on the phone with customer support, the only way it was resolved was by using my old net gear Wi-Fi, instead of my Google mesh Wi-Fi.  The fix doesn’t make sense to me, since my other nest camera are the exact same models.  Same resolution for my thermostat.  I have 2 nest thermostats & they are now on different Wi-Fi networks in order to connect.

[Anonymous]

Its google of course its not going to make sense... Google are a bunch of nonsensical people it seems and all working for the same company 

[EmersonB]

Hello everyone,

@Jco, thanks for reaching out here in the Community. When adding your Nest Camera to a new Wi-Fi network, you're required to reset them to the factory default and re-add them.

@Gopher, we hear you and that is not the experience we want you to have. To take a closer look at your issue, could you give us your case ID?

Looking forward to your response.

I appreciate the help, EmptyNester.

Regards,

Emerson

[Gopher]

9-9184000034600

[EmersonB]

Hi Gopher,

Thanks for getting back to us. I've checked your case and found out that your line got disconnected. The support team tried to call you back but you're not available. Have you tried calling them back so that you can continue your troubleshooting with them? Let us know your update here.

Regards,

Emerson

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let us know, as we'll be willing to assist you further. 

I appreciate your help, @MplsCustomer and Emerson.

Best,

Jenelyn

[Jenelyn_O]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Jenelyn