Outdoor camera

[Kev18]

I am no longer able to scroll back through footage on my two cameras . Obviously not an issue with camera as both cameras became effected by issue at same time . Sometimes when I try to scroll back through the history I get a strange blocky, pixelated image . I have removed and reinstalled both cameras but they still have same issue . Can anyone help .

[jhonmuller]

Hi kev,

That sounds frustrating! Since both cameras are affected, it could be a Nest app or subscription issue. Check if your Nest Aware subscription is active, as that’s required for video history. Also, try clearing the app cache or using a different device to view the footage.

If the pixelation persists, it might be a network issue—restarting your router could help. If nothing works, contacting Google Support might be the best option. Hope you get it fixed!

Regards

[Rusell]

Hi there,

Thank you so much for posting in the community. I understand that when you try to scroll back through history, you get a pixelated image and I apologize for the inconvenience caused. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions: 

• When did the inconvenience start?
• To help us get a better picture of what's happening, do you mind sharing a photo of the pixelated image?
• Does it happen with all the record videos? 
• Does the live feed work perfectly? 
• What type of Nest cameras do you have?

Keep me posted.

Best regards,

Rusell.