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Packaging: I am missing the magnetic disc

Community Member

When I opened the box it was missing the magnetic disc that is part of the assembling package. Who do I contact about getting this missing part?



Community Specialist
Community Specialist

Hey there,


Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. To keep this request organized to a single individual, please be aware that this thread will be locked.


Best Regards,