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Paid for 24/7 surveillance and not getting it

Gorilla38
Community Member

I paid for 24 hours to surveillance and I am not getting it

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Gorilla38 

Below is a link for what you should get for each type of camera for each subscription type:

https://support.google.com/googlenest/answer/9681538

You can check which subscription you're enrolled in here; if you click your subscription, you can see what Google Nest "home/structure" it applies to:

https://store.google.com/subscriptions

You can also check by going to Settings | Nest Aware in either the Google Nest app or Google Home app.

In the Google Nest app, you can check the subscription on an individual camera by going to Settings | Nest Aware. In the Google Home app, you can check the subscription on an individual camera by going to Settings | Video | Video history.

Here are Google Nest Help topics on accessing video history in the 2 apps:

https://support.google.com/googlenest/answer/9208447

https://support.google.com/googlenest/answer/10904254

MetalGlacier
Silver Product Expert
Silver Product Expert

Your nest cam also needs to be plugged into a power source to have 24/7 recording.

seamibro
Community Member

You're the surveillance sadly at that rate. You can get an over-the-top service like ADP. 

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@Gorilla38, thanks for reaching out here in the Community. How's it going with your Nest aware subscription? Were you able to read the information and check the link shared above? In case you have an update, you know where to find us.

 

I appreciate the help, MetalGlacier and MplsCustomer.

 

Regards,

Emerson

janthadeus
Community Specialist
Community Specialist

Hey Gorilla38,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Thanks for the help here, everyone!

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Best,

JT