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Peeling Doorbell

BNev516
Community Member

Nest Doorbell is peeling.  Ridiculous that it only has a 1 year warranty.  This is why people are buying the Wyze doorbell.  Might as well spend $65 and not $200 for a product that peels.

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@BNev516 

With your post, there are now 282 threads about "peeling" Google Nest Hello Doorbells in this forum and 28 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"?? It seems rather they will not do anything.

In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.

I have the exact same problem with mine that is a little over 2 years old. Extremely disappointed in the durability of this product. We also have several Nest products that we love but not this one. 

aatienza
Community Specialist
Community Specialist

Hey folks,

 

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. You can check out this link on how to send feedback. Also, check this out to learn more about Google Nest warranties.

 

Thanks,

Archie

Its a known defect in the product and Google has told its customers too bad...so no, you don't hear us. 

Brad
Community Specialist
Community Specialist

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Brad