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Peeling Faceplate (dead battery to boot)

Community Member

My roughly two year old Hello with peeling faceplate just like hundred's of others. Not expecting to get this resolved just though I'd add to the pile and maybe Google will do something about it so future customers will not be screwed. Mine has got a dead battery that forced me to turn off the indoor chime in order not to lose video. Thsi seems to be an ongoing problem as well with 1-1/2 to 2 year old units. Two of my nest thermostats have been troublesome as well and were replaced under warranty. Both working OK for now (fingers crossed) I am so not impressed with Google as a hardware company... Will avoid any of their products in the future as they don't seem to have their engineering together. A $250/300 units aren't supposed to be disposable!



Community Specialist
Community Specialist

Hey there,


Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. To keep this request organized to a single individual, please be aware that this thread will be locked.


Best Regards,