Playback & Live only coming out of earpiece

[irossdrummer]

I have an issue when playing back recorded clips or watching live on the Google Home app. The audio is super quiet and only plays out of my earpiece speaker, and not my bottom firing speaker. If I'm using headphones it's load or if I download the video to my gallery, it's fine and plays loud through my bottom speaker as well. But when trying to talk to someone through my doorbell if I'm not home or something, it's super quiet and I can't hear them. When listening back to recorded clip, I pretty much have to put my ear to my phone to hear it and I can't watch it at the same time. The app is updated, all the sound settings is to the max, microphone settings on the camera is to the max, I have a good working camera (I know this because I had a camera that stopped working and got a new replacement recently). It seems like the app has a problem where it acts as if I'm in a phone call when I'm listening to recorded clips or watching live and just plays out of my earpiece speaker. I have a Samsung Galaxy S22 Ultra so it's not like I have some bad phone or anything. Anyone else have this problem and know how to fix it?

[EmersonB]

Hi irossdrummer,

Thanks for reaching out here in the Community. To confirm, which Nest Camera do you have?
 

Give these steps a try:

   1. Verify that the customer is using the talk and listen feature correctly.

   2. Check the Google Home app or Nest app permissions:

             For Android users: Go to the phone’s Settings> Apps> Google Home or Nest> Permission, and make sure the Microphone is enabled.

             For iOS users: Go to the device’s Settings> Google Home or Nest> Permission, and make sure Microphone is enabled.

   3. Test if the device’s microphone is working.

   4. Open the default voice recorder app or any other app that uses your device’s microphone and test the device’s microphone on the app.

   5. Check if the device is connected to a Bluetooth device that may be serving as the microphone.

Hit this link for more information.

Looking forward to your response.

Regards,

Emerson

[EmersonB]

Hello irossdrummer,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Thanks,
Emerson

[EmersonB]

Hey irossdrummer,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson