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Playing recorded events

Greg5
Community Member

I have a nest doorbell wired (wo battery) and when I look at the live feed, I also see recorded events below w a time indication and length of recording indication in nest app. However when I tap an event, I can’t play the recording. How do u play the recorded events. I can only see the snapshots of the event. Thanks.

4 REPLIES 4

Rjclair
Community Member

I have the same issue. I can’t get the video recordings to work either. The live cam works, along with talking. I would also be interested in a solution.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for posting here in the Google Nest Community.


A few quetions: do you have an active Nest Aware subscription? When did it start happening? Also, what's the make and model of the phone you're using? Keep us posted.

 

Thanks,

Archie

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @archie. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve