Pointless Doorbell

[Andyb1126]

The last 5 times my doorbell has rang, Ive had the below.

The doorbell is literally just that. A doorbell. An expensive doorbell. Nothing more, nothing less.

[MplsCustomer]

@Andyb1126 

Your post says "Nest Doorbell (wired Gen 2)", but your screen capture has a battery icon. If you have the battery doorbell, it always runs on battery power even when wired ("If you’ve connected your Nest Doorbell (battery) to your existing doorbell wiring, the wires don’t directly power the doorbell. Instead, the battery is trickle charged by the power that comes through the wires, and the doorbell runs off the battery charge." - https://support.google.com/googlenest/answer/11830989), so it is usually in "idle mode" and has to "wake up" when the doorbell button is pressed.

With all the drawbacks about the battery doorbell I saw in this community forum, when we decided to add a doorbell to our third entrance (no doorbell wires) a couple of years ago, we opted for the 1st gen Google Nest Hello Doorbell and powered it with an OhmKat Video Doorbell Power Supply (https://www.ohmkat.com/products/ohmkat-video-doorbell-power-supply-compatible-with-nest-hello-no-exi...),, and it's been "live" ever since.

[Andyb1126]

I'm not sure which battery icon you are referring to but I definitely have the wired cam.

It might be a first gen but that wasn't listed as an option. 

I wouldn't touch a battery camera with a barge pole.

[Pete_L]

@MplsCustomer Looking at the screenshot the battery icon relates to the phone the screenshot was taken from, not the doorbell.

[Andyb1126]

Correct

[MplsCustomer]

@Andyb1126 

My apologies for misinterpreting your screen shot and assuming you had a battery doorbell.

I don't know why you're not getting a live view when your doorbell is rung. Maybe it is a drawback of the 2nd gen wired oorbell; we do NOT have that issue with our 1st gen Google Nest Hello Doorbells.

[Super_paulie]

the answer is, they are garbage. I basically just have to answer the door to whoever now as the feed takes far to long to show, even if at all. Absolutely useless.

[Andyb1126]

Yes mate. 100%

I don't know why I even bother coming on here to moan about them. They're absolutely **bleep**e the same as my other nest cams..

I get at least half a dozen notifications a day to say that one of them is offline.

Soon as Xmas is gone in swapping them for Poe cams with NVR.

[MplsCustomer]

@Andyb1126 

It seems quite extraordinary to be getting offline notifications several times a day.

We have numerous 1st and 2nd gen Google Nest cameras and doorbells (but no 2nd gen doorbells), and get a handful of offline notifications a year, mostly from our oldest 1st gen Google Nest Hello Doorbell, which goes offline for 10-15 minutes at night once every few months or so, and then comes back online on its own.

I assume you've checked for any issues with your Wi-Fi network. Have you tried contacting Support?

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.