Poor notifications

[stephenmarcus]

Need help with delayed notifications using camera/doorbell

[EmersonB]

Hi stephenmarcus,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, is this a new installation? How far is your Nest Camera and Nest Doorbell from your Wi-Fi router? To further isolate the issue, try using a different mobile phone and check if you'll get the same issue. Also, try changing your internet connection to cellular data and check the notification. Looking forward to your response.

Regards,

Emerson

[EmersonB]

Hello stephenmarcus,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera and Nest Doorbell? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
 
Best,
Emerson

[EmersonB]

Hey stephenmarcus,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,

Emerson