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Post power outage, 2 cameras down

Community Member

We took a power hit the other day due to freakish wind in the Dallas Area. After, we had three cameras that didn't come back up with everything else. Two outdoor, one indoor (all Jon-IQ). We've tried the trusty unplug-replug, and that fixed one. The outlets work, and it wasn't a surge (though one is plugged into a surge protector).  Suggestions? It's my driveway and nursery, so I sort of need these lol


Community Specialist
Community Specialist

Hi there, 


I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.

  • Do you still need help with this issue? I know that there's been a delay in response since you posted.
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Garrett DS

Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!

Community Specialist
Community Specialist

Hey Folks.


At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.


Best Regards,