11-18-2022 08:13 AM
Hi, I created an activity zone hoping the the camera would record only events in that activity zone. It does not. The camera records everything that is in front of the camera. This means that the camera is recordong every single car that is passing in front of the house. I have hundreds of small 40 seconds recording everyday. How do I change that. I read somewhere that while creating the activicity zone, there should be options for parameters outside of the newly created activity zone, but I do not see those options. Please help. Thank you.
Bob
Answered! Go to the Recommended Answer.
11-23-2022 08:40 AM
Hi. Thanks. I contacted Google yesterday and they are reviewing my case. I should get an answer back within 48 hours. The person I was chating with said I should have received the Gen 2 Camera.
11-30-2022 03:59 PM
Hey all,
Oh no! We’re sorry to hear that. We’d like to further investigate this — could you fill out this form and let me know once you’re done?
I appreciate the help here, MplsCustomer, Brad and Archie.
Thanks,
JT
12-02-2022 06:55 AM
Hi, I filled out the form as requested. I am still going nowhere. Today, Google-store support sent me another copy of the previous email requesting the proof that I ordered the gen2 camera. They copied and pasted the same email. So I did the same thing. I copied and pasted my response. It's silly. If they do not want to help me, they should state so.
12-03-2022 04:48 PM
Hi Bobreg,
Thanks for your efforts here. It looks like we haven’t received your form. Could you fill out the form above to make sure that we get it this time?
Regards,
JT
12-04-2022 08:38 AM
I sent it back.
12-04-2022 05:34 PM
Hey there,
Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
JT