Preview not working

[Fabio13]

I cannot understand why the preview is not working for nest doorbell. Using a OnePlus 9. Any suggestions out there?

[zoeuvre]

Hi Fabio13, 

Oh no! Let’s get this sorted out — a few questions:

1. Do you have an active Nest Aware subscription?
2. Is this happening when you first install your doorbell?
3. Are there any Activity Zones set up for the doorbell?
4. Are there other family members who can access the doorbell? Do they receive the same notification?

Try to turn off and on all the notification settings in the Google Home app then check for the preview again. 

Keep us posted. We're happy to help.

Best,

Zoe 

[Fabio13]

Thanks for the response.

Please my answers below :

Do you have an active Nest Aware subscription? Yes for many years.

Is this happening when you first install your doorbell? I've had the doorbell and subscription for years. This issue strated about a month ago.

Are there any Activity Zones set up for the doorbell? Yes. 1.

Are there other family members who can access the doorbell? Yes

Do they receive the same notification? Yes. Same issues as above. 

Try to turn off and on all the notification settings in the Google Home app then check for the preview again. There is no specific notifications tab in the home app. I have deleted and reinstalled both several times.

Thanks

[RenzJ]

Hi everyone,

I appreciate the help here, Zoe.

Thanks for getting back to us, @Fabio13. Let's make sure the Nest app and your phone are synced and updated. Follow the steps below:

1. Check for any Android updates or iOS updates.
2. Uninstall the Google Home app.
3. Restart your phone and reinstall the app.
4. Check if you´ll be able to see the live feed, if not, proceed to the next step.
5. Login with your account to the Google Home website.
6. Check the live feed.

Let me know if that helps.

Best

Renz,

[Fabio13]

RenzJ

Thanks for the advice. 

Did not fix the issue. Still cannot see preview during notifications.

[RenzJ]

Hi Fabio13,

Thanks for the update. The team would like to learn more about this. Please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Thanks,

Renz

[EmersonB]

Hey folks,

@Fabio13, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Thanks for responding, Renz and Zoe.

Best,
Emerson