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Preview notifications

Claudiaduarte
Community Member

I can no longer see the preview snapshot notification on my android.  Please assist with this issue. 

1 REPLY 1

tajennifer
Community Specialist
Community Specialist

Hi Claudiaduarte,

 

Thanks for posting. I'm sorry to hear that you are having issues with your snapshots notifications. But don't worry I can help. To help troubleshoot effectively, I'd like to ask a few questions:

 

  • What type of devices do you have?
  • Do you have an active Nest Aware subscription? Without a subscription, Nest Cam (battery) and Nest Doorbell (battery) only store 3 hours of event video history.
  • Did you try a factory reset so far?
  • Are you getting notifications in general?  

Once I have this information, I can provide more specific troubleshooting steps.

 

Let me know if you have any questions.

 

Best regards,

Jenny