Problem connecting to house during installation

[tedraketje]

 when I start the google nest I need to add my doorbell to a house. I already have a house Home with a active nest aware account. When I fill in the info and press next I get an error and the doorbell is not connecting to the house. Tried several times but can't figure out what's wrong. I accidentally removed doorbell from my house. Just trying to reconnect again.

[malkoc]

I have the same problem. I've tried resetting the WIFI and it worked on one of my phones. It works perfectly fine on my Samsung Galaxy A21 but I'm having problems with my „better“ phone S20. I even compared them https://productz.com/en/samsung-galaxy-a21s-vs-samsung-galaxy-s20-fe/v/8nq9x-R1GBq to find something that may cause this problem but I can't find anything. 

[Yobotje]

• Try to reset and reconnect to your WiFi close to another nest product. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[tedraketje · Accepted solution]

I removed the original house and made a new one. I've added everything back so it's all working again. But my nest aware subscribtion was canceled. So I reactivated it for the new house I wonder if I have to pay again for it after the free month.

[Brad]

Hey Folks.

I am relieved to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.