Problem with Nest app on Samsung S20 Mobile

[crd135]

Hi

For several days I have had a problem viewing my cameras and door bell live stream on my mobile via the Nest App. There is no problem with  access via the browser and nest website. All I get on the Nest app summary page via my mobile is a series of black screens under door bell, camera 1, camera 2 etc, with the revolving blue circle like a buffering image on video. This does not happen when i access the same via the website. i have tried rebooting, reinstalling and most other easy fixes without success. I also know the system is set up properly as it also works properly on my ipad, but not my mobile! has anybody seen this problem before?

[BarryPowell]

I'm having a similar issue where I cannot see the nest hello camera over a mobile network ( and assuming not notifications) but works over WiFi at home and at work. Hope there is a fix soon otherwise it gets sent back and I'll get a Ring doorbell

[MplsCustomer]

@crd135 

If you're having trouble on your mobile while using Wi-Fi, you could try deleting and reinstalling your Google Nest app. If the problem is only when using the app while on cellular data, there have been other reports about that, with no answer from Google Nest yet.

[crd135]

Hi

thanks for this. I get the problem on my mobile on wifi or cellular so suppose will have to wait for Google response. I have tried reinstalling the app several times with no success.

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[janthadeus]

Hi folks,
 

MetaDragon, have you tried updating your Nest app on Google Play Store?

Frenske, awesome, glad to hear!

Thanks,

JT

[aatienza]

Hey there,

It's us again. Were you able to try updating the Nest app on Google Play Store?

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,
Archie

[msgnome2]

Yes, I did and I did the update and it fixed my problem.  Thank you.

[EmersonB]

Hi everybody,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Emerson

[EmersonB]

Hi there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 
Regards,
Emerson 

[84beau]

I'm having the same issue.  5 outdoor cameras, spinning blue circle on all of them on nest app dashboard.  When I click on each camera, the live video pops up fine.  I've had two Android updates recently, not sure if that is related.  Cameras are working, good power and wifi.  Reached out to nest, still waiting on response.

[Frenske]

Hi All, I have this issue since the last update of the samsung firmware. After the update I got this behavior. I think this is a problem created by Samsung.

[msgnome2]

Having same problem with Nest app on my Samsung S20.  Any word on a fix?

[gsxrkllr]

I'm having the same issue on a s22, a friend has the same issue on a s20.

[EmersonB]

Hello everyone, 

@msgnome2 thanks for getting back to us and we're glad that it's working now. Let us know if you have more questions in mind.

@MetaDragon and @gsxrkllr were you able to update your Nest app through the Google Play Store app? If so, how did it go?

I appreciate your help, JT and Archie.
 
Best,
Emerson

[MetaDragon]

Also having the same issue.  Started a week ago.  Only happens on cellular data.  Works fine on home wifi.   Nothing fixes it.  Tried logout/login, clearing app cache, clearing app data, restarting phone.  Only summary page it's malfunctioning.  Tapping on the cameras thumbnails opens the camera specific feed with no problem.

[Frenske]

In Google Play Store there is an update available. It's working !