Problem with recording

[Lars3]

Why can’t I see recording from my cameras anymore, only live and still photo. 

[MplsCustomer]

@Lars3 

Has your Nest Aware trial or paid subscription expired? You can check it by going to Settings | Nest Aware in either the Google Nest app or Google Home app, or by going to this Subscription Management page:

https://store.google.com/subscriptions?hl=en-US

[Lars3]

Thank you for your answer. 🙂But my subscriptions is not the problem. That is payed. 

[MplsCustomer]

@Lars3 

If your subscription shows up as active under Settings | Nest Aware in either the Google Nest app or Google Home app, it would be pretty remarkable to lose access to history unless you turned off video recording. That's why I suggested checking under Settings | Nest Aware to make sure the subscription was still there.

[aatienza]

Hey Lars3,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.
 

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Thank you for all your help here, Archie!

Best regards,
Brad