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Product Stolen

shan4614
Community Member

Can anyone help me figure out how to go back to yesterday afternoon’s recording and see when a package was stolen from my home. It was between noon and 3pm. 
Please help!! 😞 

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Shan,  Do you have the Nest Aware Subscription activated?   This is a monthly subscription that you have to pay for.  If you do not have it activated then you can't go back and look at history beyond about 3 hours.   Also,  if you  activate the Nest Aware Subscription now it will NOT have the history from anything before.  It starts the recordings when you activate the subscription.

 

Brad
Community Specialist
Community Specialist

Hey there, @shan4614

 

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

 

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Please let me know if you need further assistance.

Best Regards,

Brad.

 

P.S Thanks for the help, EmptyNester!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.