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Product was delivered without it

Kingster89
Community Member

How can I get a replacement steel plate for my battery doorbell? Gen 1 . 

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps. 

 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Have you been able to fill out the support form I sent earlier? Please let me know. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

janthadeus
Community Specialist
Community Specialist

Hello Kingster89,

 

It's us again. We haven't received your form. Still need our help?

 

I appreciate your help here, Brad.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT