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Protective lens fell off of nest outdoor camera

Community Member

Hello. My protective lens fell off of my nest outdoor camera. It fell off on its own. I did some research and see the other people have had the same issue. Please advise. Thank you so much!



Community Specialist
Community Specialist

Hi there,


I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.


We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 


Please let me know if you need any further assistance!

Best Regards,