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Purpose of paying for 10 day history if you cant save it (Nest Cam Battery)

WhatTheChuck310
Community Member

I recently purchased the Nest Aware Plus subscription and shortly after I discovered that I unable to save video unless it is tied to an event. It seems a bit pointless especially if the event ends and a section of it needs to be provided to law enforcement for any reason. For the cost of this service, it seems like that is a crucial piece that is left out and you can't access it on a pc without an android emulator. In my experience of incriminating individuals for breaking the law it really helps to provide as much video as possible is crucial and unnecessary time-lapses could cost you your case. 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

It’s more of a lacking feature than an issue/bug. Thank you though. 

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

  1. Open the Google Home app

Google Home app

  1. .
  2. At the top right, tap your account.
  3. Tap Feedback 

and then

  1. tap the type of device you'd like to submit feedback for.
  2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  3. In the feedback summary, write a brief description of your issue.
  4. Be sure to check the box for Screenshot and System logs.
  5. To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best Regards,

Brad.