09-26-2022 08:16 PM
Below are the same image just a couple days a part around the same time of day. They both have the light on but now it is just way to dark and no settings were touched. Any ideas?
09-27-2022 10:42 AM
Have a similar issue, on both my nest indoor cams. No settings where changed. Was there an update?
10-01-2022 11:53 AM
is it mabey this issue?
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D...
i and much more people having some issues with blurry screens and nightvision issues. like myself to. mabey posting something on that page.
10-05-2022 09:27 AM
Yes same issue. Will be monitoring this thread also.
10-05-2022 09:11 AM
Hey there,
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Best regards,
Brad
10-05-2022 09:15 AM
stop with this nonsense!
And read that thread first!
all the people did that, restarting, resetting, on/of/ settings reset, nightvision on/of. google home app deleting and reinstalled etc...nothing works. better read the real problems first, and stop with this standard questions!! and get a google team higher up to get a look into this issue!
10-05-2022 09:37 AM
Hi folks,
We are still collecting information on this, and would love for you to please share your feedback. The troubleshooting steps we ask you to try, are always suggested as they can clear out problems that you may be experiencing with your devices. I thank you for sharing your feedback, and attempting all the troubleshooting steps that we ask for.
Best regards,
Brad
10-10-2022 10:41 PM
Hey folks,
I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks for your help, Brad.
Regards,
JT
10-11-2022 12:51 AM
i think that is clear right?...if you see all post?.... Mabey AGAIN LOOK at this thread....
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D...
From
The customers here are ALL reporting that their Google Nest cameras have suddenly started recording dark, almost useless footage at night. There seem to be just three possibilities:
1) ALL of these customers have changed their settings to cause this dark footage.
2) ALL of these customers' cameras have suddenly started to fail, resulting in dark nighttime footage.
3) Something is going on in the Google Nest app, the Google Home app, or on the Google Nest servers to cause this dark footage at night for some customers.
Since the first two seem to be remarkable coincidences, could Google Nest please investigate whether there is some bug in their systems that is causing this problem for some customers?
10-11-2022 06:48 PM
Hi DJSuprimeW,
Thanks for getting back to us and for sharing the troubleshooting steps you’ve tried. We appreciate your efforts here. Let’s check — could you fill out this form so we could further investigate?
Vick1474 and walkersangha, please also fill out the form so we can further assist you.
Looking forward to your response.
Best,
JT
10-11-2022 08:49 PM
i did that already...
10-12-2022 06:57 AM
I have filled out the form. Thanks.
10-12-2022 11:50 AM
thank you for the first good reply sir! 🙂 and i did that... but i can do it again if you want to?...
10-12-2022 11:42 AM
Hi there,
Thank you to all who filled out the support form! If you haven't yet, and are still experiencing this, please fill out the form and a higher tier of support will reach out to you for further assistance.
Best regards,
Brad
10-16-2022 09:15 AM