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Reconnect to wifi

Community Member

Help, someone please! I recently upgraded my router. Our Google floodlight cam is hard wired into the house. In order to add it back to the app, I need the set up code. However, to get set up code I would have to climb a ladder and uninstall the camera. On what planet does this make sense !?? Google has been completely useless. Basically told me that was my only option since I threw out the box. So now my $300 is completely useless. Anyone have any suggestions?




Google Nest wants us to depend on having saved the QR Code sticker on the front of the camera, saving it with our Quick Start Guide.

Long ago, we resorted to writing down the Setup Codes for our cameras and doorbells so we wouldn't have to unmount them if we needed to reinstall. It's too bad the install instructions don't tell customers to do this.

To add insult to injury, I have to pay someone to come and do it. Google could not care less.

Thanks for responding. Next time, I will be sure to buy Ring products.

Community Specialist
Community Specialist

Hi folks,


I'm sorry to hear that. This isn’t the experience we want you to have. I want to check if you still need help. Don't hesitate to reach back if you do.


I appreciate the help here, MplsCustomer. 




Community Specialist
Community Specialist

Hi Jenie021,


I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.


I appreciate the help, @MplsCustomer and @Jt.



Community Specialist
Community Specialist

Hey everyone,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.