Reconnecting an outdoor camera

[TrayLa]

My outdoor camera needs to be reconnected to Wi-Fi - and because of where it is installed, I can’t scan the QR code (its installed very high up). Is there a way to work around this? I *thought* I registered the product when it was installed 

[MplsCustomer]

@TrayLa 

Sadly, Google Nest requires either scanning the QR code or entering the 6-character Setup Code (also printed on the camera) when setting up your camera. We've taken to writing down the Setup Code for each of our cameras and doorbells for this reason. I've seen a few postings where customers say they've gotten their 6-character Setup Code from Support after furnishing their serial number, but others say Support refuses to help.

[janthadeus]

Hi folks,

I just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

I appreciate the help here, MplsCustomer, Emerson and Archie.

Best,

JT

[EmersonB]

Hi folks,

@TrayLa thanks for posting here in the community. I know how important it is to reconnect your Nest camera to your Wifi network. I'm dropping by to ensure that everything is covered here. I hope that the information shared by MplsCustomer sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help @MplsCustomer.

Thanks,
Emerson

[aatienza]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey everyone, 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[TrayLa]

I did, thanks all!

[EmersonB]

Hello TrayLa,

That's good to hear and thanks for getting back to us. It seems like you were able to reconnect your Nest camera back to your Wifi. Let me know if you have any additional questions from here.

Regards,
Emerson

[EmersonB]

Hi TrayLa,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Emerson

[TrayLa]

Thanks - I need to get a phone extension holder so I don’t have to lean too far out of my window to scan the QR code on the camera. It’s a work in progress 🙂

[janthadeus]

Hey TrayLa,

Sounds good! Keep us posted.

Regards,

JT

[EmersonB]

Hello TrayLa,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks for your response, JT.

Best,
Emerson

[TrayLa]

You can close the thread - until I figure out how to safely hang out my window/get a selfie stick I am in a holding pattern to scan the QR code. Thanks all!

[MplsCustomer]

@TrayLa 

The QR code may be hard to scan under those conditions; it's not easy when standing on the ground, because the camera is curved.

You could take a photo of the bottom or back of the camera so you can write down and use the 6-character Setup Code and install without scanning.

[EmersonB]

Hey TrayLa,

Thanks for getting back to us and I hope that you were able to see what MplsCustomer shared. You may get the 6 digit code of your Nest camera and save it for your reference.

Thanks,
Emerson

[janthadeus]

Hi there,
 

I’m locking this thread as you’ve requested, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for chiming in, MplsCustomer and Emerson.

Cheers,

JT

[EmersonB]

Hi TrayLa,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson