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Reconnecting doorbell

Gavin412
Community Member

I recently got new WiFi and I tried to reset it on my doorbell and ended up deleting doorbell off of home, but every time I try to reconnect it, it tells me something is wrong and that I need to factory reset doorbell (15 second push on button on back) which I’ve done, or turn airplane mode on and off on my phone? None of these work. 

4 REPLIES 4

DDW
Community Member

Make sure you are on the same wifi as all your devices. Ie. being on the main router when your devices are connected to a different wifi source will render an error.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.