Reconnecting to camera and doorbell after wifi password change

[hvcoog]

The wifi password was changed so the camera and doorbell went offline. They would not reconnect. Did a factory reset on the camera and removed it from the Google home.  Attempted set up new device several times, but it doesn't finish and ends up with something went wrong.

[EmptyNester]

Hi Hv, I'm and end user like you.  First just make sure you did the FULL factory reset and not just the restart.   Here is a link with the directions.  Be sure to follow the steps closely.   

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-doorbell-wired

If this works for you please come back and let us know.

If this doesn't work then most likely you can not correct this from your side. You will need a Google Tech to reset it at their end (this is a common problem).  Here is the  link to open a support ticket so you can take to someone at Google.

https://support.google.com/googlenest/gethelp

if any of this works please return here and let us know what happened and how they (or you) got it working.

[SteveT1]

Hi folks,

I appreciate the help @EmptyNester. Just checking in to see if the steps shared helped. If you have other questions and concerns, feel free to let me know.

Best,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve