Recording - Nest wireless

[JennW]

Hi! We are currently building a new home and have 2 Nest wireless set up to monitor the home. 
We’ve had an incident and went to pull the footage and all of our recordings are gone. 
need help retrieving footage and why are they deleted? 

[MplsCustomer]

@JennW

With the new Google Nest cameras released since the fall of 2021 (like your Google Nest Cameras [Battery]), you get event video history only for the most recent 3 hours unless you have a Nest Aware subscription.

See these two Google Nest Help topics:

"What you get with a Nest Aware subscription":
https://support.google.com/googlenest/answer/9233159?hl=en

"Nest Aware basics":
https://support.google.com/googlenest/answer/9546397?hl=en

If your battery cameras are not plugged in (with, say, the optional power cable), you cannot get 24/7 recording, but only event video history, so a Nest Aware subscription would work but not a Nest Aware Plus subscription.

[janthadeus]

Hi folks,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Thanks for your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hi JennW,

Checking back in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind. 
 

Regards,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT