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Recovering Google Nest doorbell video

Beckatha70
Community Member

I used to have a nest doorbell but it stopped working and we were never able to fix it so I recently installed a new doorbell from a different company but wondered if there is any way to find and view the old videos from the nest?

1 REPLY 1

chaconmorales
Community Specialist
Community Specialist

Hi Beckatha70,


Thanks for reaching out to the Community. I understand that you want to recover old videos from your Nest Doorbell that stopped working a long time ago. 

Once you've removed your Nest doorbell and replaced it, accessing old video footage is highly unlikely.

Here's why:

  • Nest Aware Subscription: To store video footage beyond a limited time frame, you typically need a Nest Aware subscription. Without this subscription, videos are usually deleted after a short period.
  • Device Removal: Removing the Nest doorbell from your account likely deleted the associated video history and settings.
  • Data Retention Policies: Google has specific data retention policies for its services, and once data is deemed no longer necessary, it's usually erased.

Potential Alternatives:

  • Local Storage: If you had manually downloaded video clips from your Nest Doorbell to your computer or external storage before removing it, you might be able to recover them from those devices.
  • Cloud Storage Services: If you used cloud storage services to back up your Nest video clips, you might be able to retrieve them from those services.

I understand this news might be disappointing. It's always a good practice to consider data backup options for devices that capture valuable footage.

You can also check the following article to know more about Video history in the Nest app.

Let me know if you need further assistance.

 

Regards,

Mario